IT Support Engineer

Introduction to role

An exciting opportunity has arisen for an IT Support Engineer to join Porton Biopharma, a leading biopharmaceuticals company located on the historic Porton Down site.

Porton Biopharma Limited (PBL) was established in 2015. Our mission is to protect patients’ health through the quality-assured development and production of biopharmaceuticals.  We at Porton Biopharma have a real passion and pride in being a leading biopharmaceutical company located at Porton Down.  We specialise in the manufacture of lifesaving products and are especially proud of our own licensed product, Erwinase® and the UK’s Anthrax Vaccine.

Our employees join us safe in the knowledge that their skills and experience are contributing to a valuable purpose. This is an excellent environment for the right person to build their biopharmaceutical career.

The successful candidate will be joining the IT Department, who are responsible for delivering all IT services to the business. As an IT Support Engineer for Porton Biopharma, the post holder will be working with the team, especially the Service Desk Analyst, delivering BAU end user support, fulfilling support tickets, as well as maintenance and infrastructure support as required. The IT team at PBL is small and therefore the post holder will need to be willing to get involved at all levels. PBL is committed to developing our staff and there are opportunities for growth and development.

The IT engineer will be involved in projects with others from around the organisation to give advice and support in the installation and validation of GMP systems that are connected to or are hosted on PBL’s infrastructure, ensuring that systems are implemented in accordance with PBL’s IT policies and cGMP practice thus ensuring regulatory compliance.

For this unique opportunity to join our team and develop your biopharmaceutical career experience, please submit your CV and a covering letter. You should outline the skills and experience you have, which are relevant to the post for which you are applying. For more guidance on role requirements, please visit our website, portonbiopharma.com/careers, to download the Job Description.

Key Responsibilities

Duties include, but are not limited to:

• Provide BAU end-user support for PBL staff
• Working on behalf of PBL IT Support to deliver IT-oriented projects and services to improve GMP compliance, business effectiveness and customer experiences for PBL business operations.
• Understanding the GMP implications of their work and mitigating against risks identified.
• To comply with PBL (company) and UKHSA (site) policies while working with PBL managers and stakeholders to identify and help resolve priority, procedural or policy conflicts.
• To assist IT colleagues in providing a high quality of customer service and support that ensures authorised PBL staff can access approved IT services, as required, using properly configured and reliable devices and procedures.
• Support PBL’s IT Service Desk analyst to ensure PBL users receive a consistent and effective level of support. Work to approved IT procedures and within agreed service levels as necessary to minimize the time for identifying and fixing incidents and problems.
• Configuring and commissioning IT hardware and software as required, by following project and problem resolution plans, strict change control and service management procedures.
• Ensure master copies of installed software are securely retained and maintain software licencing compliance according to PBL policies.
• Support infrastructure and PC hardware and software components as required, to maximize the availability of IT facilities to PBL users.
• Administration of network and MS-365 user accounts to ensure appropriate/approved access and licenses are assigned and maintained at all times, including for new users, modification of user permissions when roles change, and disabling accounts of staff leaving PBL.
• Ensuring compliance with PBL IT Security Policies in all cases, including for servers, PCs and network/networked devices across PBL.
• Where necessary/appropriate, installing and maintaining up-to-date virus protection software and patches in accordance with approved procedures.
• To maintain awareness of technical developments in relevant IT technology with a view to providing advice to colleagues on suitable technical strategies for PBL.

Personal Specification

In order to be successful in this role, candidates must have:

• Current right to work in the UK
• Good communication skills
• Substantive experience in a technical support role, supporting Windows hardware and software and Microsoft Active Directory based infrastructure
• Experience of administration of Office 365 and On-Prem infrastructure
• Knowledge of cyber-security best practices in an enterprise network environment
• Substantive knowledge and experience of networking in an enterprise environment.

Porton Biopharma Limited (PBL) Company Number 09331560 is a UK-based company experienced in developing, manufacturing and bringing life-saving biopharmaceutical therapeutics and vaccines to market globally. We operate an equal opportunities policy of treating all employees, clients and candidates equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, age, marital or civil partnership status or disability. Due to the high volume of CVs received we do not provide individual feedback on applications. If you are not contacted within 10 working days of submitting your CV please assume your application has been unsuccessful. For further feedback please contact us directly. For more information on how we store your data, please email recruitment@portonbiopharma.com